Support

We read everything, and reply within 2 business days.

Get in touch

Something broken, something confusing, or a door you wish existed? Write to support@sojournrealms.com and a person will reply. Including your device model and OS version helps us help you faster, but it is optional.

Common questions

I want to delete my account and data

Open Settings in the app and choose to delete your account. This permanently removes your email, synced visit history, favourites, and playlists from our servers within 30 days. It cannot be undone. If you were using the app as a guest, there is nothing on our servers: uninstalling the app clears everything.

I want to manage or cancel my subscription

The Key is billed by your app store, so changes happen there, not in the app: Apple subscriptions on iPhone, or Google Play subscriptions on Android. Cancel before the next billing date to avoid the next charge. Refunds are handled by Apple or Google under their policies.

Whispers are not arriving

Whispers are scheduled on your device by its operating system, so the usual cause is a system setting: check that notifications are allowed for Sojourn in your device settings, and that focus or do-not-disturb modes are not silencing them. You can review your whisper hours inside the app.

A door has no sound, or takes a moment to start

A door streams its soundscape the first time you open it, so the very first visit needs an internet connection and can take a few seconds. After that a copy is kept on your device and the door plays instantly. If a door stays silent, check your connection and try stepping through again.

Privacy and terms

How your data is handled lives in the Privacy Policy. The rules of the road are in the Terms of Service.